Critical Incident Timeline. Are you prepared?
Understanding how a critical incident develops can help us to know what to expect when an incident happens for real. So far this year there have already been a number of high profile critical incidents affecting organisations. Most recently the escalation of the Algerian hostage crisis has been a major news story. Last week, the first ever helicopter crash in London sparked a critical incident that, whilst more local in impact, was headline news and impacted organisations caught up in the maelstrom of unfolding events. Studying how the news unfolded in this stand alone tragic accident can help us to assess the realism of the timelines in our own continuity exercises and critical incident simulations. In this blog post I present a timeline for the helicopter incident and briefly discuss critical incidents from an organisational impact perspective. Building the timeline What I have done below is to build a timeline of the helicopter crash incident, as best as I have been ...