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Showing posts from March, 2014

How we learn from critical incidents

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The tragic and ongoing story of Malaysia Airways flight MH370 has few positives. At the time of writing it appears highly likely that the aircraft, which disappeared on 8 March as it flew from Kuala Lumpur to Beijing, ditched somewhere in the sea off the SW coast of Australia, many miles off course  from it’s planned route. No wreckage has been found and there has been no communication with any of the 239 people listed as being on board. No reason for the massive deviation in the flight plan or the loss of communication has been provided. What continues to unfold is a fascinating and disturbing tale that has flummoxed just about everyone. But what we have already experienced as part of this story helps us expand our understanding. And here's how. As humans we rely on our skills of pattern recognition to make sense of the world around us. When stories and events unfold we look to the validity of our own experience to assess the situation against our own memory banks of data, h...

You don't have to be a Jedi to work here, but it helps

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We've all seen it. It's one of the most famous cinema sequences of all time. Luke Skywalker is hurtling at high speed along the narrow canyon around the Death Star. On his shoulders rests the last hope for a bright future for the galaxy. If he succeeds in targeting his torpedo on the tiny exhaust port target then the explosion will cause a chain reaction that will lead to the destruction of the Empire’s most deadly weapon. Skywalker will be a hero and his friends will live. Should he fail, his friends will suffer a terrible fate and the rebel base will be destroyed, plunging the galaxy into endless torment and suffering at the hands of the evil Emperor and his even more sinister minions. Tough call. Skywalker is piloting a state of the art space ship, crammed with targeting systems and computer guided what-nots designed by experts to maximise the chances of the all important direct hit. Others have tried to hit the exhaust port before him, but all have failed. Now, with t...